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Henry Schein, Inc. Director, Financial Operations in American Fork, Utah

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience – from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support and patient services into the one platform that is a standard for connecting all practice dental technology.


This position is responsible to lead and direct the HSOne Financial operations teams, including billing, order processing, AR/Credit and Collections, provisioning, business analytics, etc. Lead and/or participate on numerous cross-functional teams to operationalize product SKU/billing/pricing changes/product bundles, etc. as they arise. Participate as a business partner with division and company management and department heads in driving financial operational readiness and execution. Automate and optimize processes to ensure most efficient use of assets. Maintain a high level of customer and TSM visibility


  • Direct the design and development of activities performed by the Financial Operations teams (Billing, Credit/Collections, AR, business analytics, order processing, eServices registrations (provisioning), etc.)

  • Responsible for continuing to implement operationally effective and efficient process and controls including ensuring all HSOne orders and registrations are processed in an accurate and timely manner

  • Lead, develop and retain a team of 30 Team Schein Members at the HSOne worldwide headquarters (American Fork, UT), across the functional financial operational teams

  • Develop and execute on a plan to transition all HSOne billings to American Fork

  • Lead/participate in various cross functional teams as it relates to integrating new product lines, price changes, bundle products and all other changes

  • Partner with our product management team on Financial Operations matters related to integrations and changes impacting the business, and partner to resolve issues/concerns until they are fully resolved

  • Negotiate and agree to terms with vendors that provide services to the Financial Operations teams

  • Develop, then maintain responsibility and accountability for achieving Financial Operations expense budgets

  • Develop and maintain responsibility and accountability for achieving the company’s working capital metrics, specifically AR balances, and DSO metrics.

  • Ensure testing and documentation for applicable Sarbanes Oxley efforts are completed

  • Oversee SalesForce.com (SFDC) implementation as it relates to Finance Operations, including billing, automation, provisioning, reporting, etc.; design and execute on longer term SFDC financial operations roadmap ensuring further automation and optimization

  • Track open projects, report on current status and drive completion of projects in accordance with priorities for the group

  • Establish key metrics and KPI to evaluate effectiveness, accuracy and timeliness of all HSOne orders; drive process, automation tools and reporting changes.

  • Participate in special projects and perform other duties as required


Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 5 or more years of management experience.


Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.


  • Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance

  • Outstanding verbal and written communication skills and ability to resolve disputes effectively

  • Outstanding presentation and public speaking skills

  • Expert independent decision making, analysis and problem solving skills

  • Understand, interpret and act on financial information and external trends that contributes to business profitability

  • Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility

  • Lead teams to achieve company goals and solve complex business issues in creative and effective ways

  • Expert planning and organizational skills and techniques

  • Communicate effectively with senior management and key stakeholders

  • Excellent negotiating skills and ability to effectively manage internal and external relationships

  • Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics

  • Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures

  • Lead and develop virtual teams

  • Expert in multiple technical and business skills

  • Strategic planning skills


  • A minimum of 10 or more years of experience in an accounting/finance role or the equivalent, and a minimum of 5 years of management experience

  • Excellent interpersonal and communication skills with team members at various levels within the organization.

  • Must be able to effectively communicate with customers (internal and external) and vendors.

  • Advanced Excel skills. Good working knowledge of other typical applications (PowerPoint, Word, Outlook)

  • Experience in SalesForce.com including reporting. Previous experience in Great Plains ERP system desired

  • Software industry experience a plus (including SaaS based billings)

  • Proven ability to mentor and create high performing teams; detail oriented

  • Deep financial understating on financial systems and P&L impacts

  • Able to handle tight timelines and pressure to complete tasks in a timely and professional manner

  • Excellent communication (written and verbal) skills a must; ability to interact with executives at the highest levels

  • Ability to prioritize and get the job done by executing on solutions a must

Full-Time Benefits Available:

  • Earn generous PTO (Paid Time Off)

  • Earn seven paid holidays

  • Competitive Medical, Dental, and Vision benefits

  • 401K with competitive company match

  • Flexible Spending Account (FSA)

  • Life Insurance, Short and Long Term Disability, AD&D

  • Lunch delivered daily from local restaurants for purchase

  • Onsite gym with personal trainer options

/Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status./






Title: Director, Financial Operations

Location: UT-American Fork

Requisition ID: R111900