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ALTABANK Director of Operations in AMERICAN FORK, Utah

Altabank, the largest community bank in Utah, is hiring a Director of Operations based in our Pleasant Grove, Utah Service Center.Responsibilities: *Provides oversight and direction for daily operational activities of Deposit Operations, Retail Operations, Treasury Operations, Loan Operations and Quality Control. *Lead and oversee the execution of all new projects within Operations. *Collaborate with Information Technology to implement new technologies to improve business process and efficiency. *Delivers operational, technical and functional expertise in the development of Bank and departmental policies and procedures. *Provides strategic and managerial direction for implementation of new deposit and prepaid card, debit card, and credit card products and services which support the retail banking and business product lines. *Oversees departmental adherence to all applicable laws and regulations including but not limited to Reg E, BSA and NACHA rules, Reg. D, state law, levies, garnishments, court orders. *Maintains effective internal controls and segregation of duties in the conduct of department activities. *Keeps Executive management informed via regular status meetings and-or reports on activities, projects and accountabilities. *Collaborates across functional lines to achieve common organizational goals. *Stay apprised of resource requirements, and manage resources at the appropriate level to achieve performance objectives. *Maintain an ongoing commitment to evaluate emerging trends in operations, systems and technologies, processes and regulations. *Troubleshoot service complaints and work with internal departments in the identification and resolution of operational issues. *Evaluate, implement and incorporate operational efficiencies in daily departmental processes *Monitor and implement core system upgrades. *Oversee the department's business continuity plan, procedures and activities. *Identify situation impacting service level quality standard to determine solutions service to both internal and external customers. *Establishes goals and sets priorities for department activities, ensuring maximum efficiency and effectiveness. *Provide active leadership through training and coaching to ensure accountability for all activities and projects, and driving the bank's vision and core values. Establish and monitoring of KPI's and SLA's. *Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy. *Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement. *Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank's compliance with all regulatory requirements. Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.Requirements: *10+ years of experience in bank operations, compliance and regulation required *College Degree with a major in Business Administration or related field highly preferred *Excellent and proven leadership management, high attention to detail, interpersonal, communication, and time management skills *Good problem solving, writing, mathematical, and computer skills *Good analytical and decision-mak

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