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Proofpoint Customer Success Manager in Draper, Utah

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

  • Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.

  • Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.

  • Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers.

  • Identify root causes of customer churn and possible client dissatisfaction.

  • Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team.

Your day-to-day

  • Drive the customer onboarding process for purchased solutions.

  • Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived.

  • Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes.

  • Assist customers in solving their challenges during their journey with Proofpoint.

What you bring to the team

Requirements:

  • A thorough knowledge and proven history of demonstrated customer success behavior.

  • Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives.

  • Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organizational and team goals.

  • Technical background that includes enterprise security, networking and electronic communications.

  • Ability to drive value propositions with customers and provide guidance for their long term success

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

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