Proofpoint Customer Success Manager in Draper, Utah
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.
Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.
Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers.
Identify root causes of customer churn and possible client dissatisfaction.
Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team.
Drive the customer onboarding process for purchased solutions.
Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived.
Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes.
Assist customers in solving their challenges during their journey with Proofpoint.
What you bring to the team
A thorough knowledge and proven history of demonstrated customer success behavior.
Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives.
Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organizational and team goals.
Technical background that includes enterprise security, networking and electronic communications.
Ability to drive value propositions with customers and provide guidance for their long term success
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.