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WORKFRONT, INC. Customer Experience Business Analyst in LEHI, Utah

CX Training Business Analyst.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; The Business Operations Training Analyst is a full-time position that resides in.and.nbsp; Company.and.nbsp; s Customer Experience CX Data .and.amp; Analytics Team. In this role, your primary responsibility will be to enable our Learning .and.amp; Enablement team with the tools, resources, reports, data mining, software integrations, process diagramming and documentation, data and analysis to do their best work..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Essential Duties and Responsibilities.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Analyze team operations, including performance and productivity data..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Leverage Learning .and.amp; Enablement platforms such as Pendo, Salesforce Service Cloud and our LMS system..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Work with key business stakeholders .and.amp; analysts to understand and collect requirements for reporting solutions..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Identify operational issues and manage operational process improvement projects..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Design, develop, implement and maintain business solutions and recommendations to improve performance..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Develop weekly - monthly metrics reports for executive operations using SQL .and.amp; Tableau..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Administer periodic surveys to assess customer satisfaction of delivered services..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Facilitate relationships across various roles, teams and departments to accomplish.and.nbsp; Company.and.nbsp; s strategic goals..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Essential Knowledge, Skills, Abilities, and Background.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Bachelor s degree or equivalent experience in computer science, business, or a related field..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * 2+ years operations experience..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * 2+ years of Tableau report development..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * 2+ years writing SQL..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Excellent organizational, project management, time management, communication, analytical and problem solving skills..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Excellent attention to detail and follow through..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ability to work under deadlines and specific time frames..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ability to adapt to a constantly changing environment, reprioritizing work as situations change and needs arise..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Ability to quickly learn new software and distinctly explain technological and business concepts..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Team player who will innovate to continue improving the way.and.nbsp; Company.and.nbsp; serves its customers..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Strong Microsoft Excel and PowerPoint skills..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; Preferred Knowledge, Skills, Abilities, and Background.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Experience with Salesforce Community Cloud, customer success, database software..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Experience with cloud-based-SaaS solution offerings..and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Experience using LMS systems.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp;.and.nbsp; * Experience with Platforms: In-app Pendo, Web-based Service Cloud, and LMS currently Bridge.and.n

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