Job Information
Applied Materials Operations Manager - (M5) in Lehi, Utah
Job Description Summary
Provides direct supervision to a team of CE’s supporting Micron Technology’s Lehi, UT Fab.
Requirements
Ideal candidate will have the following skills/experience:
Experience leading teams in challenging environments.
History of cross functional experience working with BU/SBU/FSO teams to solve critical issues.
Demonstrate exceptional communication skills. Able to work well with internal and external teams.
Comprehensive knowledge of P&L and QRAM programs.
Knowledge of AGS dashboard and metric tracking.
Understanding of CRM Passdown and expectations.
Proven history of developing direct and eventual reports.
Key Responsibilities
Develop and/or maintain customer relationships with all relevant individuals.
When restrictions are lifted, perform face to face interactions with customers management staff. Weekly tie offs with counterparts in applicable Fab to ensure Quarterly Business Review data is reconciled as needed.
Manage, coach and directs all customer engineers in applicable Fab. Responsible for salary planning, career planning, corrective actions where necessary, establish objectives and performance appraisals. Give formal updates to all employees. Business, new hires, new products.
Initiate reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Responsible for account planning with Account Sales and APM’s. Provides support plan for system sales and field engineering.
Responsible for financial forecast for applicable Fab. Responsible for cost efficiency with the account measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure.
Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Business Expertise
Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
Leadership
Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
Problem Solving
Exercises judgment within defined procedures and policies to determine appropriate action.
Interpersonal Skills
Interaction requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
10 - 15 Years
Work Experience:
Additional Information
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.