Utah Operations Jobs

Mobile utah department of workforce services Logo

Job Information

Vivint Business Analyst in Lindon, Utah

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Job Description

Who Are We:

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1,4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers, as well as Forbes 2019 list of "America's Best Employers for Diversity." The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

WHAT WE STAND FOR:

  • Honesty and Integrity Come First

  • Do the right thing

  • Customer Obsession is Our Advantage

  • A relentless passion to serve the customer

  • Innovation is Essential

  • Today’s innovation is tomorrow’s lifeblood

  • We Win Together

  • Individuals win games: teams win championships

  • Exceptional is Expected

  • Talk is cheap: create value, not just motion

  • We Give Back

  • Helping people is core to our DNA

PERKS/BENEFITS:

  • Free catered lunch/snacks/drinks; new menu daily

  • Paid holidays and flexible paid time off

  • Employee pricing on smart home products

  • Casual dress code

  • Gym located at the Provo location

  • Health clinic located at the Provo location

  • Medical/dental/vision/life coverage

  • 401(k) Plan & Matching

THE ROLE: Business Analyst

Join Vivint’s Business Analytics function supporting the call center senior leadership. The team focuses on solving Vivint’s highest priority and most impactful call center business problems including customer acquisition, customer retention, and operational challenges. If you enjoy using SQL, math, statistical tools, or Tableau to solve problems, you will fit right in. We will invest in you and help you think like a consultant to drive answers and action.

JOB RESPONSIBILITIES:

  • Work with business leaders to prioritize their highest value questions

  • Create answers and drive action by using Tableau, Excel, and PowerPoint to share insights

  • Write SQL efficiently to handle big data (we have five call center sites and receive millions of calls each year)

  • Lead cross functional teams in structuring and solving open ended problems

  • Present recommendations and strategies to multiple levels of the organization (front line agents to C-suite leaders)

  • Implement recommended solutions

REQUIRED SKILLS:

  • Experience with Tableau and SQL, or willing to study and learn these, since they will be your daily tools

  • Highly analytical with strong, demonstrated problem solving and critical thinking capabilities

  • Ability to influence and lead those that do not directly report to you

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree preferred

  • Ability to communicate (written and oral) clearly and concisely at all levels of the organization

  • “Owner’s” attitude, including a willingness to tackle problems through to solutions

  • Ability to work both independently and across functions

  • Successful track record of thriving in a fast paced, flexible environment

  • Ability to dynamically meet business needs (change is the norm)

  • Strong team player who places the best interests of the organization above personal objectives

  • Strong results-orientation

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.

DirectEmployers