Global Payments, Inc. Business Process Engineer in Lindon, Utah
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What Part Will You Play?
Build collaborative relationships with key process owners
Develop and maintain process flows and narratives over key processes
Develop KPI’s and supporting metrics to determine baseline performance on key processes
Identify opportunities for improving processes and creating efficiency with a focus on improving the client experience in all areas
Provide value added reporting to management that’s focuses on the health of business
Ensure reporting is created to monitor work flows, efficiency and throughput
Prepare monthly reports on statuses of projects to management team
Utilize data to help determine areas of improvement
Assist with project management or perform as project manager as needed
Coordinate to implement processes to minimize identified risks where possible
Follow and/or create process mapping
What Are We Looking For in This Role?
2 years of Process Improvement Experience
Proficient in MS Office or equivalent tools, including but not limited to Visio
Intermediate understanding of coding or software logic
Intermediate Understanding of Lean Six Sigma methodologies and tools
Lean Six Sigma - Green Belt or Higher Certification
Bachelor's or equivalent experience
Typically Minimum 2 Years Relevant Exp
Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML
Manage the UiPath Robotic Process Automation tool
Utilize an array of LSS tools to Define, Measure, Analyze, Improve and control Business Process Projects
Develop and present process improvement recommendations to stakeholders and senior leadership
Track performance and report on trends
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.