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CHG Healthcare Implementation/Delivery Analyst, ERP in Midvale, Utah

COVID-19 precaution: Due to the coronavirus (COVID-19) outbreak, our hiring process will now be completely virtual. All interviews will be held online or over the phone. We remain committed to putting our people, customers, and communities first and appreciate your patience and flexibility as we work through this.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

CHG Healthcare Services is seeking an experienced Delivery Analyst. Our Delivery Analysts work to ensure a successful implementation of our digital products, starting with creating a shared understanding of the business impacts (people, process & data) to proposed changes. This key role will support our enterprise strategic initiatives and partner with our divisions to execute the work necessary to prepare for change brought about by digital products. This role is responsible for understanding the change plan and to identify issues and risks early and often to prevent delays in the delivery of our solutions. The ideal candidate will quickly build strong relationships throughout our organization, and proactively learn about our business, business process, our customers, and the product vision to make a positive impact to the team.

  • Identify, analyze, and communicate possible impacted processes, people (roles, teams, etc.), and data during product discovery and continue throughout the delivery lifecycle

  • Develop a comprehensive understanding of the new or enhanced product to help plan, influence, and execute change and delivery activities to effectively support business alignment and readiness

  • Analyze and communicate the size of the change to assist in planning future activities for organizational change management

  • Analyze and communicate data integrity and assist in data cleanup/data enrichment activities throughout the delivery lifecycle

  • Lead future business process alignment and finalize standard work creation at an enterprise level

  • Support the development of the project charter and delivery plans of our digital initiatives

  • Create drafts of user documentation, training documents, standard work, and/or user guides for each role and partner with the technical writer for documentation finalization

  • Develop and support “train the trainer” activities and/or training

  • Prepare business users for user acceptance testing (UAT), including but not limited to, user training and creating testing escalation processes

  • Create release notes for business consumption for digital initiative releases

  • Interact and collaborate with business end-users, business leaders, and division project managers in preparation for product delivery

  • Develop and/or support the creation of data and process adoption and sustainment reports

  • Provide support during product launch, which may include directly interacting with customers

  • Research and triage post-launch issues into process, technology, and user categories

  • Resolve process and user issues during and after launch until support handoff is complete

  • Prepare internal support staff for operational handoff/steady state

  • Audit business process adoption and analyze need for business process re-engineering after product launch

  • Monitor adoption/usage and reports back to business project teams and delivery manager as necessary

  • Other duties as assigned

  • Works cooperatively with others across the organization to achieve shared objectives

  • Gains trust and support of others quickly

  • Works through formal and informal channels to build relationships and support

  • Acquires data from multiple and diverse sources to identify issues and propose effective solutions

  • Asks valuable and timely questions to accurately analyze situations

  • Finds common ground and drives to consensus, ensuring that all feel heard

  • Highly resourceful with ability to be extremely effective working independently

  • Understands internal and external stakeholder requirements, expectations, and needs

  • Focuses on high priorities and delivers timely

  • Demonstrates flexibility and resilience

  • Ability to partner with multiple stakeholders and collectively meet deadlines

  • Experience in planning, organizing, and facilitating working sessions/meetings

  • Exceptional written, verbal, and interpersonal communication skills

  • Experience in process mapping, business process alignment, and/or standard work creation

  • Ability to work effectively in a matrix environment structure

  • Experience analyzing systems and/or data to find trends and behaviors

  • Advanced skills in PowerPoint, Excel and Visio

  • Ability to create valuable reports and/or dashboards

Education & Years of Experience:

  • Bachelor's degree or relative equivalent experience

  • 3+ years of work experience in product delivery, project implementation, software delivery, business analysis, project management, product management, or similar experience

  • Experience in working with waterfall and agile methodologies


  • Experience working with and implementing ERP Systems (SAP, Oracle, Workday, etc.)

  • SQL development

  • Salesforce platform experience

  • Competitive pay

  • Flexible work schedules - including work from home options available

  • 401 (k) retirement plan

  • Healthcare coverage with corporate wellness program

  • Free health center and health coaching for employees and dependents

  • 14 days of PTO your first year and paid holidays

  • Up to 16 hours of paid volunteer time off

  • Hall of fame development programs as recognized by Training Magazine

Click here to learn more about our company and culture.

To have your resume reviewed by someone on our Talent Acquisition team, click on the “apply” link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the “Email to Friend” link, also at the top of the screen.

We are an Affirmative Action/Equal Opportunity Employer


We are an at-will employer

ID: 2021-5278

Location Address: 7259 S. Bingham Junction Blvd US-UT-Midvale

External Company URL: www.chghealthcare.com