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Job Information

CVS Health Senior Branch Manager, Infusion Services in Murray, Utah

Job Description

Are you an innovator self-starter? Do you want to make a difference? Are you in search of a challenge? If you feel this describes you, please read about our company and position below! CVS Health is an American retail pharmacy and healthcare company headquartered in Woonsocket, Rhode Island. We are a creative company with an exciting opportunity to work for the industry leader and largest home infusion company in the country as the Senior Branch Manager, Infusion Services.

The Senior Branch Manager, Infusion Services has ultimate oversight and accountability for all operational functioning of a Coram Infusion Services Branch. You are responsible for maintaining high levels of productivity, quality, and patient satisfaction in a complex clinical environment while meeting or exceeding regulatory requirements and company standards.

The Senior Branch Manager sets the culture and direction for the branch by clearly defining objectives and setting and refining process to ensure that the branch deliver on short and long term goals of Coram. The Senior Branch Manager is responsible for managing, either directly or via department managers, operations of the Pharmacy, Nursing, Admissions, and Inventory/Warehouse functions. You will be responsible for containing costs and ensuring an efficient operation of the branch.


  • You will support growth and contribute to the bottom line by demonstrating effective cost containment, high levels of customer service and high quality results through purchasing, inventory, patient care, and clinical operations.

  • You will successfully and consistently executes short-term business plans, ensuring deadlines and performance standards are met.

  • You will lead the work flow processes that are consistent with Operations within the Coram business to ensure fluidity of operational effectiveness and compliance with policies, procedures, and regulatory bodies.

  • You will facilitate and maintain cross-functional relationships both within Coram and within the enterprise.

  • You will optimize resource allocation to achieve maximum productivity of workforce while meeting the evolving needs of the business.

  • You will monitor branch performance through routine metrics and daily engagement with all disciplines and corresponding processes.

  • You will conduct spot quality checks and audits to ensure branch is functioning according to the highest level of compliance and regulatory standards.

  • You will lead the talent lifecycle for all branch staff, including (but not limited to) hiring, onboarding, training, performance evaluation, coaching, development, and terminations as necessary.

  • You will guide teams through challenging patient and referral source interactions and troubleshoot to ensure positive customer satisfaction.

  • You will use metrics to measure and drive success, and redirect teams as necessary to achieve metric-based goals.

  • You will define and communicate expectations for all leaders and corresponding teams. Holds colleagues and self accountable to expectations.

Required Qualifications

  • Minimum of 5 years experience required

  • Minimum of three years of management experience

Preferred Qualifications

  • Prior operational experience in a healthcare setting preferred; experience with home infusion services preferred

  • Understanding of and expertise in the following topics: Healthcare / Home Infusion services industries, Insurance and payor processes, Relevant hospital policies and procedures, Clinical concepts and medical conditions likely to be treated via infusion services

  • Compliance and regulatory standards and governing bodies

  • Ability to understand data – e.g. metrics and scorecards, including P&L

  • Ability to operationalize policies and maximize efficiency and efficacy of processes

  • Strong critical thinking skills with a focus on identifying and solving for root cause

  • General management skill set, including resource allocation and leadership of others

  • High-level understanding of human resources practices and labor laws necessary to manage others

  • In-depth knowledge of all processes and procedures that take place within the branch

  • Ability to systematically diagnose and improve functioning of processes to drive efficiency, efficacy, and workflow of the branch


Bachelor’s Degree or equivalent work experience required

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.