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America First Credit Union Digital Engagement Data Analyst/Admin in OGDEN, Utah

The Digital Engagement Data Analyst/Admin, will be responsible for ensuring accuracy of existing data, architecting new data streams into existing marketing backbone, working closely with DBA and BI teams, assisting management with reporting requests, maintaining data sets and creating segments for marketing activities.

This position will work with a team of business analysts and data scientists as well as internal stakeholders to research user needs and translate them into audiences, reports and solutions. You will work closely with other team members to deliver personalized marketing over digital channels.

Strong analytical and strategic skills are required, as well as strong written and verbal communication skills. Having credit union knowledge of products and services as well as processes are a plus for this position. On-time delivery, being able to prioritize and manage multiple projects concurrently and the ability to work well independently are important for the successful execution of the tasks for this position.

  • Lead projects through research and discovery, development, and implementation.

  • Translate requirements into trackable analysis and audiences to achieve relevant member experiences.

  • Continually build, test and learn.

  • Help to achieve frictionless member interaction.

  • Analyze findings and model new service and touch-point solutions.

  • Work with complex data sets and translate into easily understood and digestible insights

  • Conceptualize improvements for multiple phases of a project.

  • Build a picture of our different channel groups so they can be understood by the organization.

  • Develop improvement strategies for our digital end-to-end service and product adoption services.

  • Work in cross-functional teams, to plan, prioritize, and deliver information architecture, information design, page/screen layouts, tools, services and applications to support the complete cohesive digital experience.

Training/Education/Certification:

  • Four-year related college degree.

  • Minimum of 5+ years of experience in a related field.

Required Knowledge:

  • Knowledge of hierarchal and relational database design and concepts.

  • Knowledge of business statistical models.

  • Extensive knowledge of statistics and related computer applications and financial and market indicators.

  • Knowledge of related computer applications.

Experience Required:

  • Experience with research to guide and inform processes

  • Financial industry experience a plus possess strong analytical skills to synthesize findings and translate them into actionable insights and user experience artifacts.

  • Be skilled at translating complex member needs into simple conceptual ideas, frameworks, and future service improvements.

  • Experienced at disseminating research findings, service models and design concepts to internal and external stakeholders.

  • Skilled at managing input from multiple stakeholders.

  • Capable of leading and working with cross functional teams to identify problems then drive research and development activities to impactful solutions.

  • Experienced at coordinating and conducting research.

  • Experienced at architecting related data systems.

Skills/Abilities:

  • Strong SQL skills and a deep understanding of table relationships

  • Excel, pivot tables

  • Expertise with campaign management or automated marketing tools (i.e. Adobe Marketing Cloud preferred)

  • Ability to communicate in a clear and straightforward manner

  • Ability to execute campaign management projects working in a large environment with multiple campaign channels

  • Ability to translate campaign strategies into data extract files and ensure secure delivery on time

  • Ability to conduct campaign performance analysis and communicate results to cross-functional teams

  • Ability to prioritize and organize effectively in order to manage multiple projects and tasks at one time

  • Ability to manage all phases of a large project from beginning to end with sufficient autonomy

  • Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience

  • Ability to show judgment and initiative to accomplish job duties

  • Ability to make decisions and resolve problems while working under pressure

  • Ability to manage and foster change

  • Ability to analyze and interpret data to make recommendations based on analysis and expertise

  • Honesty, integrity and ethics

  • Should be comfortable with data, managing tables, using SQL, and number tools required for campaign management (Adobe Data Workbench, SQLdeveloper) and reporting (MicroStrategy, Tableau)

  • Strong attention to detail balanced with the ability to think strategically

  • Highly developed capacity for teamwork and a strong focus on the customer

  • Penchant to work with a sense of urgency

Departments: DIGITAL ENGAGEMENT

Street: 1344 West 4675 South

Schedule: Mon- Fri

External Company Name: America First Credit Union

External Company URL: https://www.americafirst.com/

Post End Date: 4/30/2021

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