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Blue Raven Solar Operations Manager in Orem, Utah

Position: Operations Manager

Job Level: Bachelors-Mid Level

Location: Orem, UT

Reports to: Director of Operations

Division: Corporate

FLSA Status: Non-Exempt

Department: Operations

Shift: Full-time (40 hours)

Position Summary:

The Operations Manager is a natural leader with strong instincts for the balance between quality, productivity and team morale, and have a high attention to detail and be resilient when faced with challenges. The Operations Manager will need to have excellent time management and communication skills while being adaptable to our ever changing, fast-paced work environment. Blue Raven provides best-in-class management training and a continuous improvement culture to build on your existing skills. Work is primarily conducted at our home office in Orem, UT but occasional travel is required. Periodic weekend or evening work may also be required, depending on workload.

Essential Duties:

  • Lead a diverse team of 6 to 12 people to achieve performance metrics and outcomes

  • Evaluate employee work and providing regular coaching to employees

  • Execute a series of daily audits – review accounts within specific stages to ensure accuracy and discover any needed resolutions

  • Train employees on new procedures, ensuring timely and accurate implementation

  • Resolve account escalations quickly and provide a high-quality resolution for customers

  • Identify process improvement and root cause problems to reduce cycle times, improve homeowner experiences and facilitate complexity to make field operations simpler

  • Take responsibility for individual and shared tasks

Minimum Qualifications:

  • High achievement, the ability to drive for results and obtain targets

  • Management competence (preferably with a couple years of experience)

  • Strategic decision making

  • Analytical skills (preferably including Excel)

  • Time management and communication skills

  • Thrive in a fast-paced, changing work environment

  • A four-year degree is required

Blue Raven Solar

Blue Raven Solar provides homeowners across America with a simple and affordable way to get the best solar technology while saving on their utilities. In six years, the company has gone from three to over 1,300 team members nationwide and become a top solar company in the U.S. We stick closely to our mission and values and gain satisfaction in helping our customers save money while protecting the Earth. Going solar is a complex and expensive process and we take pride in making it simple and affordable for our customers as evidenced by the thousands of 5-star online reviews we have received.

$45-70,000 per year (based on experience)

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