Ellie Mae Business Analyst 20000723S in Provo, Utah
Business Analyst 20000723S
Provo, UT /
Product Management – Product Management /
Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit EllieMae.comto learn more.
We are seeking a full-time amiable, analytical, and professional Business Analyst to join the Product Management team.
Gather data on feature usage, trends, and adoption rates
Update and maintain user documentation
Analyze and troubleshoot customer issues
Communicate with team members to research problems and find solutions
Work with customers to determine requirements/needs
Assist in onboarding new customers and with implementation of customer integrations
Provide assistance to QA and Support teams on an as needed basis
Knowledge and Experience
+ + Deep knowledge of the mortgage industry preferred
Understanding of eNotes and the MERS® eRegistry a strong plus
Experience with e-signature and e-notary products a plus
Excellent written and oral communication skills, including with customers
Solid organizational skills, including attention to detail and effective prioritization
Ability to think analytically and apply problem solving techniques
Skilled in quickly learning to use available tools to complete team tasks
Ability to collaborate and work well with others
Ability to work independently without close supervision
Ellie Mae is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are encouraged to apply.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.