Vivint Business Analyst in Provo, Utah
Vivint is seeking an experienced, highly-motivated Business Analyst for its Field Operations – Strategy & Analytics team. As a business analyst, you will be responsible for solving complex business problems and generating data-driven insights that meaningfully impact cash flow. In this role, you will be given a high degree of autonomy and exposure to senior leadership within Vivint’s Field Operations group.
Primary day-to-day responsibilities will include:
Using analytical techniques to design, implement, and track the progress of strategies for decreasing customer creation and service costs
Maintaining and enhancing customer Net Promoter Score (NPS) reporting, and actively engaging with business owners to increase NPS and drive revenue growth
Building and maintaining data infrastructure for automated reporting and advanced analytics
Querying large and disparate data sets, creating Dashboards, and providing business leaders with real-time insights for performance management and strategic decision-making
Presenting actionable insights to technical and non-technical audiences alike
We’re looking for a candidate who is:
Highly analytical with strong, demonstrated problem-solving and critical-thinking capabilities
Skilled at analyzing large and complex datasets without losing sight of primary project objectives
Comfortable writing advanced SQL queries and navigating data visualization tools like Tableau
Experienced with basic and advanced methods for prediction and statistical inference (significance testing, regression analysis, clustering, neural networks, etc.)
Competent with R, Python, or other statistical programming language (preferred)
Familiar with basics of data structures (preferred)
Bachelors Degree in a Quantitative field (such as Math, Statistics, Engineering, Computer Science, Economics, Finance) or relevant experience.
1-2 years of relevant work experience.
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Who Are We:
·Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.
Paid holidays and flexible paid time away
Your choice between Mac or PC
Employee pricing on smart home products
Casual dress code
What We Stand For:
Honesty and Integrity Come First - Do the right thing
Customer Obsession is Our Advantage - A relentless passion to serve the customer
Innovation is Essential - Today’s innovation is tomorrow’s lifeblood
We Win Together - Individuals win games: teams win championships
Exceptional is Expected - Talk is cheap: create value, not just motion
We Give Back - Helping people is core to our DNA
Find out more about what it's like to work here:
Behind the big orange logo: an inside look at Vivint Smart Home
Why Vivint Smart Home is One of the Most Innovative Companies
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.
Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.