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Vivint CX Commissions Analyst in Provo, Utah

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We:

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017.

What We Stand For:

  • Honesty and Integrity Come First

  • Do the right thing

  • Customer Obsession is Our Advantage

  • A relentless passion to serve the customer

  • Innovation is Essential

  • Today’s innovation is tomorrow’s lifeblood

  • We Win Together

  • Individuals win games: teams win championships

  • Exceptional is Expected

  • Talk is cheap: create value, not just motion

  • We Give Back

  • Helping people is core to our DNA

Perks/Benefits:

  • Paid holidays and flexible paid time away

  • Employee pricing on smart home products

  • Casual dress code

  • Medical/dental/vision/life coverage

  • 401(k) Plan & Matching

The Role

Oversee the processing of Customer Excellence (CX) Commission. Auditing data, improving procedures, working with other departments on commission’s related issues. Lead in brainstorming, development, and execution of key processes and initiatives. Point of contact for the CX departments on commissions questions.

What you will be working on:

  • Calculate CX commissions.

  • Work with reps, techs, and business partners to resolve commissions questions

  • Implement new commissions initiatives

  • Audit Data, software, and calculations to ensure accuracy

  • Run monthly meetings with department leaders to review current processes & areas to improve.

Who you will work with and what we are looking for:

  • Project management experience a plus

  • Expert in Excel

  • SQL, VBA a plus but not required

  • Self-starter, coachable, detail oriented, organized, driven

  • Experience in working with and building relationships with leaders in an organization.

  • Ability to work in a fast paced environment, meet deadlines, and own projects from start to finish.

  • Bachelor’s degree in Business Management, Accounting, Finance or any related field.

  • 2-4 years of experience in analytics role.

Find out more about what it's like to work here:

  • http://archive.sltrib.com/article.php?id=5360131&itype=CMSID

  • https://www.fastcompany.com/3067476/why-vivint-smart-home-is-one-of-the-most-innovative-companies-of-2

  • https://www.vivint.com/company/careers/culture

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.

Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.

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