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Vivint HR Consultant in Provo, Utah

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We:

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.7 million customers.

Vivint was named to the Forbes list of “America’s Best Employers for Diversity” in 2020 and 2019, and to the Forbes list of “America’s Best Employers” in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company’s “World’s 50 Most Innovative Companies.”


Reporting to the Manager of the HR Consulting team, the HR Consultant will serve as a subject matter expert for employee relations issues including performance management, employment policies, compliance, workplace issues and investigations and positive employee engagement. The HR Consultant self manages low to moderate risk cases on a variety of ER topics including but not limited to company Human Resources policies, attendance including leaves of absence, performance and conflict resolution.


  • Investigate and address employee complaints and conduct internal investigations, including completion of appropriate documentation and investigative reports

  • Provide coaching/counseling advice to managers and employees on company employee relations best practices, policies, programs and processes and how to respond to workplace issues appropriately and quickly

  • Ensure compliance with state and federal laws as well as company policy. Assist HR Leadership with EEOC, DOL and other legal claims as directed

  • Respond to unemployment claims for all company divisions as directed and provide appropriate reporting for key stakeholders

  • Make recommendations for resolution based on root cause analysis

  • Prepare reporting and analyze data trends and make appropriate recommendations

  • Deliver applicable trainings such as Performance Management Training, Employment Law Training, and Harassment Training

  • Develop, revise, and implement HR policies, handbooks, and procedures

  • Lead and/or participate in projects that are identified by the HR department and/or business. 

  • Review and approve Workday disciplinary actions, terminations, leave requests and other workday transactions


  • Strong critical thinking and problem solving skills, including the ability to perform root cause analysis

  • The ability to work both independently and in a team environment

  • The ability to handle multiple deadline- driven responsibilities in a dynamic fast paced environment

  • The ability to maintain a high level of attention to detail

  • The ability to present data in a compelling manner in order to influence others

  • The ability to maintain the privacy and confidentiality of information viewed

  • Use sound judgment to mitigate risk and weight the importance and validity of information to form fact-based opinions, solve problems and make formal recommendations.

  • Multi-task with ease as the HR/ER Consultant manages multiple cases simultaneously while prioritizing the most urgent needs.

  • Effectively influence key stakeholders including managers, internal and external HR partners.

  • Research facts related to individual cases including identifying root causes of issues and opportunities for client experience and HR process improvements.

  • Provide world-class customer care; convey caring, empathy, patience and listening skills.

  • Escalate as appropriate within team leadership structure and processes

  • Cultivate and maintain positive relationships with key stakeholders

  • Demonstrate skill in using HRIS and MS Office tools to process, analyze and present data and information to various audiences. Workday experience preferred. 


  • A bachelor’s degree, with a preference for Human Resource, Business, Organizational Behavior, Industrial Psychology or similar program.  Will consider pertinent experience in lieu of degree.

  • Minimum of two years of work experience in Employee Relations

  • Familiarity with employment law including but not limited to ADA, Leaves of absences, Title IX, etc.

  • Experience working in a fast-paced environment preferred. 

  • PHR or SPHR, SHRM-CP or SHRM-SCP certifications desired

Why Vivint:

  • Paid holidays and flexible paid time away

  • Your choice between Mac or PC

  • Employee pricing on smart home products

  • Casual dress code

  • Onsite gym, gaming tables across our campus

  • Onsite health clinic

  • Medical/dental/vision/life coverage

What We Stand For:

Honesty and Integrity Come First

Do the right thing

Customer Obsession is Our Advantage

A relentless passion to serve the customer

Innovation is Essential

Today’s innovation is tomorrow’s lifeblood

We Win Together

Individuals win games: teams win championships

Exceptional is Expected

Talk is cheap: create value, not just motion

We Give Back

Helping people is core to our DNA

Find out more about what it's like to work here:





This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.

Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.