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Global Payments, Inc. Client Service Analyst I - Remote in Remote, Utah

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Note: We are open to remote candidates, but in the MT time zone.

Purpose:

Provide accurate and timely resolution to partner inquiries regarding ProPay merchant processing solutions. Develops thorough understanding of partners’ use of APIs, websites, file transfer and other systems. Identifies and escalates issues to additional teams for resolution.

Essential Responsibilities:

  • Maintains positive, timely and accurate communications with partners and clients

  • Leverages various tools and technologies to research and resolve issues

  • Handles inbound phone call and email tickets

  • Participates in Incident Management and resolution processes

  • Trusted advisor for integrated partners on best practices for use of product offerings

Required Qualifications:

  • Bachelor's degree or the equivalent of training and experience

Preferred Qualifications:

  • Typically Minimum 2 Years Relevant Exp

  • Experience with financial technology a plus

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

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