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Oracle Business Analyst Intern - Diversity Programs in Salt Lake City, Utah

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Title:Oracle Veteran Internship ProgramBusiness Analyst InternLocation:Austin, TX (priority), Redwood, CA (relocation and/or travel not available)

_About the North America Internal Support Business Analyst Intern Position:_This position focuses primarily on supporting and onboarding inside sales, named Oracle Digital, within North America. Oracle Digital Support Services provides internal support to the Oracle Digital Americas (US and Canada) and India locations. This position also contributes to other areas of support within North America Sales as needed. The veteran or military spouse intern will be exposed to the role in its entirety and be included on every initiative to provide opportunity for deeper perspective into what it is like to work on a team like this in a corporate enterprise environment. In this role the veteran or military spouse intern will:

  • Support teams in a Sales environment working directly with business leadership on all relevant initiatives/events/media driven activities

  • Support Windows/MAC OS, desktop applications, hardware, telephony, network, and enterprise applications

  • Proven effective support for users in several, global locations, installing and supporting applications - via on-site, over the phone, and remote software

  • Contribute to the delivery of application and system training to Inside Sales (Oracle Products, Systems, Processes and Best Practices)

  • Maintain and/or implement software/hardware project(s) and/or internal systems

  • Participate in and coordinate testing of new releases of desktop applications

  • Log service requests/bugs against applications and follow up with IT and Development

  • Provide statistics and feedback to various lines of business surrounding applicable areas of operation

  • Recommend and order equipment, while tracking asset inventory and budget

  • Functional and interested in videography, photography, and related editing tools

In this role the veteran or military spouse intern will be responsible for:

  • Frequent interactions with supervisors and/or functional peer group managers and senior management

  • Identifying and analyzing current workflow issues, develop new workflows and operation reports, provide recommendations, as well as conduct operational presentations to management

  • Defining reporting requirements, framing customer expectations, and collaborating with internal support groups to coordinate and implement the resources necessary to ensure successful deployment within the division

  • Maintaining technical and professional proficiency

_Required Skills and Experience:_US Veteran transitioning from active service or active duty Military Spouse new to corporate experience preferred

  • Demonstrated leadership skills/potential in a technical customer support/helpdesk environment a must

  • Detailed knowledge of PC/Laptop hardware technology and troubleshooting

  • Detailed knowledge and proven skills surrounding current desktop operating systems and applications in a corporate, networked environment: Base images, Windows, MS Office Suite, mail clients, browsers and browser based applications, antivirus software, etc.

  • Must display strong ability to train end-users and articulate at any level

  • Must be able to work in an interrupt-driven environment

_Preferred Education and Experience:_US Veteran transitioning from active service or Military Spouse new to corporate experience preferredBA/BS or equivalent life experience and exposure to one or more of these subject areas: Networks and/ or Infrastructure, Organizational Planning, Business Analysis, Business Analytics, Program or Project Management, Communications or related subject areas

  • Leadership classes or equivalent job experience is desired

  • Previous customer service or customer service role highly desired

  • Experience in an IT or technical support role desired

  • Technical knowledge, quality of work, high motivation, and proven interpersonal/cross disciplines and troubleshooting skills are key to success in this role and position

_Knowledge, Skills and Abilities:_

  • Proven forward thinker for successfully driving change

  • Critical thinker and solution provider

  • Work independently in a team environment

  • Ability to work well under pressure on multiple projects simultaneously while properly adjusting priorities as needed

  • Ability to diagnose and solve very complex issues or know when to engage outside assistance

  • Candidate must have strong interpersonal and communication skills

_About the Company:_Oracle remains the gold standard for database technology and applications in enterprises throughout the world: With annual revenues greater than US$37.7 billion and more than 430,000 customers— including 100 of the Fortune 100—Oracle is a global provider of enterprise cloud computing. Deployed across industries in more than 175 countries, Oracle empowers business of all sizes on their journey to digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service (SaaS), infrastructure as a service (IaaS), and data as a service (DaaS). For more than 35 years, Oracle is the enterprise technology partner that positions companies for tomorrow, today._About Oracle Veteran Internship Program:_Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid intern program is specifically designed to aid military veterans injured during training missions and military campaigns worldwide and active duty military spouses new to the corporate sector in their transition to a career in the private or public sector.Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). Additional Information: Hourly wage is $25 per hour. This is a 40 hour per week position.

Job: *All Roles

Organization: *Oracle

Title: Business Analyst Intern - Diversity Programs

Location: TX,Texas-Austin

Requisition ID: 200015VJ

Other Locations: United States, US-California

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