Utah Operations Jobs

Mobile utah department of workforce services Logo

Job Information

REGENCE BLUECROSS BLUESHIELD OF UTAH Operational Excellence Consultant in SALT LAKE CITY, Utah

Job Title: Operational Excellence Consultant I to Senior Operational Excellence Consultant I to Senior The position can be in any of the four Cambia states - OR, WA, ID or UT The Health Plan Operational Excellence Consultant is responsible for driving and supporting continuous improvement and change adoption activities in order to achieve high-quality, measurable, and sustainable results which support strategic priorities and goals. Operational Excellence Consultants use data-driven and people-oriented tactics to support the Health Plan Operations (HPO) culture of high performance, build capacity for continuous improvement, and seek opportunities to achieve end-to-end process transformation that are business-driven, process-led, and technology-enabled.Responsibilities: * Identify and inform opportunities to build consistency, efficiency, accountability, and alignment into HPO systems and processes via improvement and change management activities* Provide leadership for improvement and change adoption efforts within and across HPO departments and workgroups* Scope and inform prioritization of improvement and change adoption efforts in alignment with HPO strategic priorities and goals* Offer targeted continuous improvement and change adoption consultation to HPO departments* Deliver continuous improvement and change adoption consulting and training for HPO department improvement and change agents* Staff and support improvement opportunity intake mechanisms such as the HPO Pain Points program and C-Xpress* Facilitate discovery and planning events for department and cross-team initiatives * Lead the development of communication and change adoption approaches* Conduct end-to-end process analyses to inform continuous improvement efforts and ensure alignment across teams* Rigorously measure improvement efforts to illustrate impact to HPO and Cambia metrics* Draft and publish improvement stories using available HPO communication mechanisms* Manage and contribute to library of HPO key process and HPO system-neighborhood maps * Contribute to, maintain, and promote standard continuous improvement and change adoption language, structures, tools, and templates for use across HPO * Continuously seek opportunities to embed improvement and change management best practices into new and existing HPO processes and structures* Draft written, visual, and verbal communications that are consistent with the HPO branding standards and in alignment with Strategic Communication practices and principles* Align with Cambia change management approaches to ensure effective communication and management of major process and operational transitions* Partner and collaborate with partners and groups outside of HPO to ensure alignment with existing efforts and messaging, adoption of best practices, and effective integration of improvements* Act as a change agent to foster and support a culture of improvement throughout the organization* Lead change by modeling behavior and influencing partners * Escalate risks and issues as appropriate* Contribute to the growth and development of the Operational Excellence teamMinimum Requirements: * Demonstrated ability to lead large- and small-scale improvement activities using industry-recognized improvement methodologies and tools such as the Model for Improvement or Lean* Demonstrated ability to adapt to a dynamic environment with changing requirements* Ability to make decisions with limited information* Excellent written and verbal communication skills* Experience managing initiatives involving multiple stakeholders* Can effectively explain complex processes and status updates to various stakeholders across the organization* Is familiar with best business practices within and outside of the organization* Collaborates cross functionally with different teams within Cambia and offers guidance where needed* Excellent interpersonal, intercultural, and organizational skills with the ability to implement ideas in multiple and cha

DirectEmployers