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American Express Senior Analyst - Global Reengineering in Salt Lake City, Utah


Global Commercial Services (GCS) has established the Global Digital Capabilities, Transformation & Operations (GDCT&O) organization to serve at the intersection of business and technology by bringing customer centricity to its business operations. The organization builds business capabilities, enables global consistency and repeatability, and drives operational excellence. The Transformation Management Office (TMO) delivers high-impact outcomes for GCS by leading business transformation and strategic cross-functional initiatives.

The Sr. Analyst, Business Process Engineering will report into the Director of Business Process Engineering and will be aligned with the Transformation Management Office under GDCT&O. This role provides broad exposure to multiple areas of GCS which will enable a deep understanding of the commercial B2B model. Additionally, the team is involved in supporting high visibility programs and projects to ensure the success of our strategy and process improvement goals.

The ideal candidate is a self-starter who enjoys working with others, is passionate about process effectiveness, highly proficient in data analytics to serve as the “one source of truth” and looks at the status quo as opportunities to improve. The Business Process Engineering team is a startup organization within GCS and the candidate will have a major impact in shaping the focus and impact of the team.

The ideal candidate will serve as a key resource in the implementation of global and regional strategic business programs. Collaborate with colleagues to either facilitate, help co-ordinate and deliver BPE improvements within business functions as directed; or implement strategic projects. Works closely with business units to provide financial analysis and project planning/tracking services to ensure that targeted saves are achieved. Continuously challenges current Business custom and practice, proposing opportunities appropriate to achieve the planned saves.


  • Analyze large sets of data to develop the GCS Process Optimization Strategy, including the top processes/customer journeys that make or break the Commercial Services business. Provide reporting and insights within tight timelines as required

  • Act as data guru for the team – will be the owner & custodian of all relevant data, ensuring full accuracy & completeness at all times. Provide visual content and presentations for review by senior leadership through proficient use of Excel and PowerPoint. Proficiency in Tableau a plus.

  • Drive management, as required, of large, medium, and small-scale projects that improve the efficiency and effectiveness of GCS activities. processes to simplify and streamline our work

  • Manage relationships with key business partners and internal stakeholders effectively, including Strategy, Business, Finance, & Technology teams

  • Support the buildout of a robust Continuous Improvement Practice in GCS


  • Relevant work experience in consulting, project management, business transformation, and/or financial services

  • Bachelor’s degree in Engineering, Business Administration, or Information Systems.

  • Exposure to improvement methodologies such as Lean, Six Sigma, TPS, or similar methodologies. Exceptional problem solving and analytical skills with strong attention to detail. Has a process mindset.

  • Demonstrated process mapping abilities and utilization of tools to understand Current State. Proficiency in Visio or related mapping software a plus. Proficiency in PowerPoint and Excel are critical for success in this role

  • Strong influencing skills to steer business partners and key stakeholders to best-in-class practices and solutions

  • Excellent communication and relationship management skills, both written and verbal, with ability to interact with stakeholders across all management levels

  • Curiosity, a willingness to learn & a sense of ownership and accountability

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Project

Primary Location: US-New York-New York

Other Locations: US-Utah-Salt Lake City, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 20008913