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U.S. Bank Senior Change Management Office Leader Consumer/Business Banking - Multiple Locations in Salt Lake City, Utah


The Change Management Office (CMO) Leader collaborates with product, technology, agile studio and front-line leaders to create, develop and adopt change for Branch Banking employees. This position works strategically alongside Consumer/Business Banking leaders designing change in the buildout of the change, communication, migration, training and adoption of these changes.


  • Own change rollout in collaboration with initiative owner to the branches.

  • Own measurement analysis and strategies in collaboration with initiative owner through the first initial phase of adoption (typically 90 days).

  • Own Performance Improvement strategies on uncovering why adoption is/is not happening on initial change rollout.

  • Lead rollout of Pilots to check for adoption and success/opportunities for ongoing success of overall initiative.

  • Uncovering Market Gaps and collaborating with Sales Support and Branch Leadership on Change Strategy and Tactics.

  • Branch Leader in the communication, influence, migration, training, and adoption strategies with all change related projects for the Branch channel.

  • Owns and monitors success of all rollout initiatives related to change in product, procedure, technology, process.

  • Regular communication with Region Executives and CBB Leaders on project progress and adoption rate.

  • Influential with Project Team in identifying objectives, goals/metrics, audience, risks and mitigation, communication plan, training plan, and tracking.

  • Implements Performance Improvement strategies in assuring adoption of rollout is successful and/or identifies why it was not successful and what tweaks are necessary.



  • 10 years of related experience.

  • Recognized as an expert in multiple project areas.

  • Expert-level of knowledge of business function and technical skills.

  • Strong management, leadership and organizational skills.

  • Excellent oral and written communication skills.

  • Proven project management experience.

  • Well-developed knowledge of assigned business line or functional area.

  • Bachelor's degree or equivalent.


  • Project Management-related skills and experience.

  • Expert-level knowledge of Branch Banking function.

  • Proven ability to think, work and solve problems strategically.

  • Established ability to influence others.

  • Strong presentation skills including ability to present to senior management.

  • Ability to work proactively and independently.

  • Master's degree in a related field.

Job: Project Management / Analysis

Primary Location: Minnesota-MN-Richfield

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 190014927

Other Locations: Nebraska, Illinois, North Dakota, Montana, Missouri, Washington, Nevada, District of Columbia-DC-Washington, Colorado, New Mexico, Arizona, Indiana, Kansas, Iowa, Idaho, Oregon, Ohio, Minnesota, California, Texas, Utah, Tennessee, Kentucky, South Dakota

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.