E*TRADE Financial Operations Analyst in Sandy, Utah
Who We Are
More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.
About the Role
The position is within Fraud Operations. The Operations Analyst will review and monitor fraud alerts daily to ensure proper protection of the customer and firm.
Review alerts and research customer information regarding activity suspected of being related to risk and fraud.
Monitor various fraud prevention/detection alerts to identify potential risk and/or losses
Phone interactions with customers regarding fraud issues and security
Work closely with Fraud, Customer Service and customers as appropriate to remediate issues for customers that have been victimized by Identity Theft
Maintain understanding of operational business processes, policies and systems
Assist Fraud with investigations as needed
Ensure productivity, quality and timely review of cases
Identify and communicate new fraud scenarios and/or process gaps to management and help with testing new parameters within the detection systems
Assist with the creation and maintenance of internal procedures for review, research and investigation of cases
Learn other operational support functions for backup purposes when needed
1-2 years’ experience relevant to this position, ideally including fraud prevention/suspicious activity monitoring and knowledge of bank/brokerage operations
Customer service experience is a plus
Excellent communication and writing skills
Strong analytical skills including ability to research, analyze and present findings
Proven organizational skills and attention to detail
Strong computer skills (Word, Excel, Access)
Must be dynamic and a self-starter, able to work independently or as part of a team
Ability to work in a high pressure environment
EDUCATION, CERTIFICATION, TRAINING
Bachelor’s Degree or equivalent work experience in an area relevant to this position.
We offer a competitive and comprehensive benefits package. Please visit to learn more about the opportunities.
E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.
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