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InComm Product Support Analyst I - Spanish or French in Sandy, Utah

Overview

Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at or connect with us on, ,, or.

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About This Opportunity

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by providing second-level technical support. The incumbent will function in a highly collaborative team environment.An ideal candidate would need to be fluent in written and spoken in (English/French or English/Spanish).

Responsibilities

  • Provide second-level technical support to consumers, external business partners, and internal business partners.

  • System and software administration, development, documentation, testing, installation and training of internal and external business partners.

  • Make recommendations and improves system by studying the products and analyzing support trends.

  • Prepares technical reports by analyzing and summarizing the information and trends.

  • Bilingual Spanish or French

Qualifications

Qualifications:

  • Performs work with general supervision.

  • Handles basic second-level technical issues and problems.

  • Possesses good knowledge of subject matter.

  • Requires 2 years experience in a technical support position.

KSA (Knowledge; Skills; Abilities):

  • Problem management.

  • Oral and written communication skills.

  • Ability to build collaborative relationships.

  • Analytical thinking skills.

  • Shift flexibility.

  • Fluent written/spoken Spanish and/or French preferred

  • Able to work shift – Monday-Friday: 9:30 AM – 6:00 PM

*This position is eligible for the Employee Referral Bonus Program

InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

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Job LocationUS-UT-Sandy

TypeFull-Time

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