Utah Operations Jobs

Mobile utah department of workforce services Logo

Job Information

Kelly Services Business Analyst in South Jordan, Utah

Questions? Chat live! - https://flashrecruit.com/user/SandyCabadas

Business Analyst, South Jordan, Utah | Richardson, TX | Tempe, AZ

Kelly Services is seeking a Business Analyst will be a part of the Client Services Communications team for one of our top clients in South Jordan, Utah.

Length: 3 Months (Contract W2) Contract-Hire (55k-65k/yr. Conversion)

Pay Rate: $30-35.00/hr. (W2)

Hours: Standard hours are 9am-5pm in the time zone they will be working out of. However, they have to be flexible working other time zone hours as they will be working with other members throughout all time zones, so flexibility is key when needed.

Interview Process: First Interview: HireVue [48 hours to complete HireVue or removed from consideration] Second Interview: 30 min phone call with hiring manager Third Interview: 30 min phone call with rest of team members

Travel: up to 15%

Working Conditions

  • Business Analysts usually work in an office environment, but the purpose of the project may sometimes take them to non-standard workplaces.

  • Business Analysts work a standard work week but may be required to work some evenings and weekends to meet project milestones.

  • Salt Lake City area: Roughly 50% onsite and 50% remote

  • Richardson, TX & Tempe, AZ: Mainly remote; however, not fully remote as they will have to attend meeting on site whenever needed.

Job Purpose

The Business Analyst is an integral part of the Client Services’ Communications team. The Business Analyst will work closely with the communications team management as well as other departments such as client services and operations to fulfill project requests relating to the creation and delivery of our client and participant communications. The communications team Business Analyst supports the Project Management team by working cross-functionally in analyzing, designing, and developing business solutions.

Primary Duties and Responsibilities

  • Requirements Gathering/Analysis

  • Gathers and understands business needs: determines, documents, and prioritizes requirements from the business and presents these requirements in a manner that is agreeable, measurable, and flexible enough to meet project needs.

  • Manages the organization and documentation of business requirements to ensure the project team develops and implements solutions that meet customer needs.

  • Be able to develop functional, conceptual and logical design specifications as needed.

  • Schedule, coordinate, and facilitate requirements gathering sessions with the business to identify and drive requirements.

  • Analyze and document functional requirements, workflows, and business processes for the communications team.

  • Act as an internal consultant within the communications team, helping facilitate the use of technology as a tool for process improvement.

  • Assist in the analysis, design, build-out and automation of critical business processes.

  • Process improvement analysis (what to automate, what to change, what to eliminate).

  • Elicit requirements using interviews, requirements matrix, use cases, scenarios, gap analysis, and business analysis.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.


  • Document requirements and work flow diagrams with a focus on process improvements.

  • When required, own the creation of test plans and UAT testing. Be able to document and track issues, ensuring timely issue resolution.

  • Be able to create user documentation and training materials on an as needed basis.

  • Assists in the development, preparation, and analysis of reports for management review using Smartsheet.

  • Be able to conduct data gathering, workflow and process mapping using MS Visio.

  • Preparation and documentation of client business requirements.

  • Documenting business processes and workflows, and working with other departments to determine how solutions are delivered to support those processes and workflows.

Project Management

  • Plays a dual role as PM/BA as needed.

  • Assists in the development and updates of project plans, schedules and estimates on smaller project initiatives.

  • Works with project managers to establish deadlines for the completion of project deliverables.

  • May provide end-user training on products and processes.

  • Assists in the development of high-level project scope, deliverables and milestones.

  • Assists in the preparation of detailed project plans, including timelines with resource assignments.

  • Works as traffic manager for JIRA tickets submitted to the communications team. Analyzes tickets for accuracy, moves tickets to appropriate queues to be worked, and meets with requestor to gather additional scope and requirements information as needed.


  • Education- B.A. Degree or equivalent experience in business analysis

  • 2-3 years Business Analysis experience, with a BA certification a plus

  • 2+ years Marketing, Communications, and/or Fulfillment experience or supporting one of these types of teams (preferred)

  • Experience with Project Management using Agile and Waterfall methodologies (preferred)

  • Experience in the Healthcare industry a plus

  • Demonstrate excellent business analyst, consulting, and problem-solving skills

  • Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner

  • Ability to manage client and stakeholder expectations while maintaining a good working relationship

  • Confident, proactive individual capable of managing multiple, concurrent projects

  • Ability to work independently as well as within a team with good conflict resolution skills

  • Ability to independently make decisions and reprioritize tasks to meet deadlines

  • Knowledge of Business and Process Analysis

  • Analytical Skills and Attention to Detail

Proficiency in:

  • MS Office:

  • Word

  • Excel

  • PowerPoint

  • Visio – Process Mapping

  • Project

  • E-mail/Scheduling tools

  • Atlassian tools such as JIRA and Confluence

  • Smartsheet

Personal characteristics

The BA should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

  • Creativity/Innovation: Suggest new and unique ways to improve operations of the organization and to create new opportunities.

  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Apply Today!

Questions? Chat live! - https://flashrecruit.com/user/SandyCabadas

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.