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At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. We are FDIC insured and recognized as a top-20 issuer of Visaandreg; cards. In total, we proudly serve over 2.4 million cardholders and have extended over $5.3 billion in credit. Our Mission is to make a positive difference in the lives of our customers, our employees, and our community. We work hard to create a work environment that empowers our associates to grow, learn, and reach their potential. The Process Analyst assist the Operations Support and Process Manager in operational activities of Merrick Bank (the andldquo;Bankandrdquo;) and the Bank's servicing partner, CardWorks Servicing, LLC (andldquo;CWSandrdquo;) by performing, or assisting in the performance of, the primary duties listed below. Essential Functions: *Maintain a working knowledge of company policies and procedures, regulatory policies, and legal procedures. *Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements. Oversee assigned Operational Processes that are either automated or manual by completing the following: *Become the subject matter expert for all assigned processes. Promptly respond to all requests and inquires related to the processes. *Ensure all assigned processes are performing as expected and quickly document and communicate defects *Investigate issues or errors associated with assigned processes. Perform root cause analysis and ensure preventative actions are implemented to make sure issues don't continue. *Report issues, complaints and errors in accordance with defined processes. *Establish procedures to complete testing, on-going oversight and validation of assigned processes. Report results monthly using the oversight summary report. *Assist with the validation of change requests on assigned processes. *Review and follow up on exception reports as assigned for possible process issues. *Create new and enhance existing documentation for all assigned processes. Work closely with Department Managers and various cross functional team members to gather all information necessary to facilitate clearly articulated process documents. *Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related to assigned automated processes. *Regularly report to manager to present documentation and status reports on assigned processes in clear and concise formats. *Act as Project Sponsor for approved and new projects as directed by manager. *Complete all assigned call monitoring on a monthly basis. This includes tracking of all calls on the monitoring form and sending any escalated call(s) to the Call Monitoring Group for follow up. *Complete all other assigned duties and assignments as directed by manager. Pro-actively communicate when deadlines are at risk. Operational Processes: *Operational Tools Definition: Operational tools are automated processes used by the bank or its servicer to perform repetitive tasks in an automated and consistent manner. These tools take data from the data warehouse and-or the user and perform calculations, make adjustments, memo accounts, etc. *Automated Operations Definition: Automated operations are computer programs that run regularly to automatically perform certain tasks, such as fee waivers, adjustments, assigning accounts to queues to be worked, etc. Most of these tasks were formerly performed by the servicer or the FDR system itself. *Manual Operations Definition: Manual operations are task performed by Associates or Vendors. These tasks may include steps that are necessary to launch an automated process, working exception reports and-or manually correcting Accounts based on failure to follow procedures or a system process issue. Compliance with Laws and Regulations: *Responsible for complying with all of the Bank's internal control