Oracle OMCC Senior Principal Eloqua Implementation Consultant (JoinNAAC-DlvExc) in West Jordan, Utah
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Implementation Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for onboarding new Responsys, Eloqua, Infinity, & CX Audience Clients.
The Implementation Consultant plays an important role in the new Client onboarding workstream, reporting into the Implementation Manager and supporting its peer consulting teams. In this role, you will be responsible for delivering white glove service through product expertise, delivery excellence, and having a strong customer focus.
The Implementation Consultantis responsible for supporting new client onboarding engagements for the Eloqua product. Implementations range from self to full service, simple to multi brand/multi-channel configurations, platform and/or feature migrations, and the configuration of new feature add-ons. The successful candidate will have experience in supporting previous digital marketing automation tool implementations and/or expert level knowledge of the Eloqua platform with transferable skill set. Knowledge of Marketing Automation best practices and strategy, data management best practices, APIs, and application of project management and agile methodologies are key to the Consultants success.
Business Development & Pursuit Support:
o Provide on boarding support and expertise to the sales, sales consultants, account management teams. Including: present overview of implementation offering, lead high level project scoping discussions, generate estimated level of effort & time to market estimate, provide overview of asset delivery requirements, and more.
Post sale support:
o Internal Contract Review: Participate in internal contract overview meeting verifying delivery requirements, time to market commitments, & resource needs.
o Provisioning: Monitor new Client provisioning process ensure a seamless customer experience.
o Allocation: Ensure appropriate resource assignment is aligned via sales and PM.
o PSRS Configuration: Coordinate project code configuration with assigned PM/Sales in advance of kick-off.
o Pre Client Kick-off activities: customize deck, create asset delivery requirements documentation, build out project plan wireframe, create Oracle/Client contact sheet, configure demo environment use cases, and more.
o Scope: lead project scoping exercise capturing Client requirements.
o Documentation: document and obtain Client sign-off on requirements.
o Demonstrate & Train: demonstrate configuration process according to Client requirements via webex training.
o Build: where applicable, configure front end fields according to Client spec.
o QA: quality check configuration against implementation standards and Client requirements.
o Test: create test plan and execute validating configuration.
o Review: review configuration with end customer ensuring accuracy and satisfaction.
o Client sign-off: following configuration completion & review, Client training, and all contractual deliverable are complete, obtain final BRD and implementation sign-off.
o Transfer to Managed/Self Services: initiate meeting/communication formally concluding configuration and transitioning Client to managed/shared services.
o Communication: communicate implementation completion with assigned account owner and Client lead.
o Documentation: transfer and host all documentation captured during build process.
o Administration: complete all remaining administrative tasks as required.
Department innovation and optimization: Responsible for delivering on full Campaign Service Offering. Contribute to the offering evolution by sharing ideas around new customer needs and future trends, executing on innovative staffing plans and process enhancements, meeting evolving Client expectations, and supporting ongoing changes in technology.
Fiscal Responsibility: general T&E management, chargeability targets, & maintain optimal delivery margins.
Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.
Delivery excellence: ensure process standardization and governance practices applied and leverage reusable artefacts.
Reporting: productivity, chargeable activity, incident analysis, and adhoc reporting as required by manager.
Best Practices: work peers, manager, and cross-functional stakeholders to help drive implementation services best practices.
Collaboration: with sales, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client s needs.
Culture: contribute to a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.
KNOWLEDGE & SKILLS
Oracle Eloqua Administration capabilities & certification (or competitor equivalent)
Data Modeling & System Architecture knowledge
Campaign strategy and design
Data integration principals
CRM and DW experience, not required
Knowledge of basic ETL processes
Project management experience
Proficient with database marketing concepts
Simple SQL/PLSQL script
Strong skills in organization and time management
Communication skills and strong team work a must
RELEVANT EXPERIENCE and TRAINING
6- years relevant experience in email marketing or interactive marketing industry
3-4 years consulting experience preferred
Product or technical expertise relevant to practice focus.
Ability to build rapport with team members and clients.
Ability to travel as needed.
Knowledge of HTML, database marketing, and web technologies
Ideal candidate will excel in creating a global inclusive environment, possess an infectious positive can-do attitude, ability to inspire team members, maintains a collaborative approach when working across teams, and deliver results under pressure
Undergraduate degree or equivalent experience preferred
Very strong understanding of cloud marketing automation, and experience with relevant email marketing platforms (e.g. Responsys, Eloqua).
Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word.
Proven ability to be a team player.
Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff.
Title: OMCC Senior Principal Eloqua Implementation Consultant (JoinNAAC-DlvExc)
Location: United States
Requisition ID: 19000XPV
Other Locations: Canada