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Oracle Support Strategy and Business Operations Manager in West Jordan, Utah

Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Senior Business Operations Manager –Applications Support Excellence

OVERVIEW

Oracle is seeking an experienced, energetic, bold, and enthusiastic Senior Business Operations Manager to join the Applications Support Excellence Organization within Oracle SaaS Applications. This role will be instrumental in helping shape and execute the critical strategies needed to transform the customer experience from a support-orientation to a success and experience orientation.

The Applications Support Excellence organization is chartered with transforming Oracle customer’s experiences with Oracle’s SaaS and Cloud applications portfolio. Encompassing key disciplines like support, success, knowledge management, and customer engagement, the group is a key lever in helping customer’s fall in love with Oracle one interaction at a time.

This role will support, enable, and engage with key stakeholders across services delivery (support), applications development, and cloud operations to ensure the right structure, process, business intelligence, and initiatives are being pursed.

The primary product / technology domain of alignment will be for High Touch Support and the SaaS Practices teams globally

/ /

This role reports into the SaaS Business Operations Leader for Applications Support Excellence

RESPONSIBILITIES:

The Senior Business Operations Manager will work closely with, and support/enable, the senior management team forHigh Touch Support and the SaaS Practices teamsalong with interfacing with key executives and teams across the global organization. Responsibilities include, but are not limited to:

  • Working with key delivery and development stakeholders to develop a cross-functional annual plan, ensuring alignment to the metrics, goals and objectives of the organization

  • Program manage and drive strategic and operational initiatives across the domain

  • Manage operational cadence of the organization, including operations reviews, balanced operational scorecards, etc.

  • Assist with change management initiatives within the organization to drive transformation

  • Analyze, and provide insight with data to inform management of business trends, and opportunities to improve.

  • Collaborate with Business Operations Managers across the team to ensure standard, consistent initiatives, and programs are being executed across the broader organization

  • Consult with senior leaders around the health of the customer base, organization and business overall

  • Assist in communications initiatives to the global team

  • Foster a culture of transparency, accountability, integrity and consistency

PREFERRED SKILLS/QUALIFICATIONS INCLUDE:

  • Strong interpersonal skills including the ability to collaborate with and influence senior leaders

  • Business planning and Operations skills including the ability to analyze and present insights from data in an effective way

  • Analytical thinker with strong problem-solving skills

  • Highly motivated self-starter who operates with minimal supervision.

  • Solutions-oriented with the ability to analyze and revise operating practices to improve efficiency and solve problems.

  • Proactive communicator who keeps stakeholders updated and actively reports progress/challenges.

  • Thrives in a fast-paced, dynamic team environment while managing multiple tasks.

  • 8-10 years of relevant experience in business operations, planning, and analytics

  • BA/BS required, MBA is a strong plus

/Detailed Description and Job Requirements/

/ Lead business initiatives which are the driving force for the design of process improvement, automation and tooling targeted to streamline the support environment and improve customer experience Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience./

Position is based in United States.

Job: *Product Development

Organization: *Oracle

Title: Support Strategy and Business Operations Manager

Location: United States

Requisition ID: 200016IX

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